All Categories Managing your Orders When you receive your first order

When you receive your first order

  • On placing an order, your customer will receive an automated message to let them know the order has been placed.

  • You will receive an email letting you know you have an order. Please check all orders from your dashboard.

  • Your order will appear under the orders section of your vendor dashboard. Log in to view it.

  • Payment will be processed immediately, and your stripe account will receive the payment.

  • Before you dispatch an order to a customer, please ensure that the customer has completed payment for the order. This can be checked under your Orders section on vendor dashboard and by checking your stripe payment history.

  • Once you have dispatched an order to a customer, you will need to add a shipment to the order (this will need to be created regardless of how you send the package to the customer). This will prompt an email to the customer to let them know the shipment is on the way.

  • Once shipment is created, please change the order status from ‘Processing’ to ‘Completed’. This will prompt a new email to be sent to the customer telling them that their order has been processed and completed.

  • You must comply with your processing times. Customers will be relying on these. If you are delayed, you must add a note to the order to inform the customer.

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