On placing an order, your customer will receive an automated message to let them know the order has been placed.
You will receive an email letting you know you have an order. Please check all orders from your dashboard.
Your order will appear under the orders section of your vendor dashboard. Log in to view it.
Payment will be processed immediately, and your stripe account will receive the payment.
Before you dispatch an order to a customer, please ensure that the customer has completed payment for the order. This can be checked under your Orders section on vendor dashboard and by checking your stripe payment history.
Once you have dispatched an order to a customer, you will need to add a shipment to the order (this will need to be created regardless of how you send the package to the customer). This will prompt an email to the customer to let them know the shipment is on the way.
Once shipment is created, please change the order status from ‘Processing’ to ‘Completed’. This will prompt a new email to be sent to the customer telling them that their order has been processed and completed.
You must comply with your processing times. Customers will be relying on these. If you are delayed, you must add a note to the order to inform the customer.
Order Statuses
Order Status | Explanation |
|---|---|
Processing * | Order has been paid for. Proceed with preparing the customer order. |
Completed * | This is the only order status a vendor should change. When an order has been dispatched, mark the order as completed so the customer knows you are finished processing and the order is on the way to them. |
Failed | Do not dispatch, customer has failed bank check or did not proceed with the order. (https://help.shopinireland.ie/article/46/pending-payments) |
Pending Payment | Do not dispatch. Shop in Ireland Admin will check these and mark as Processing or Failed accordingly. No action is needed by the vendor. Do not contact the customer directly. |
Refunded | Do not assign this to any order. It does not process a refund. The status will automatically change to refunded when a refund has been processed correctly using the following procedure https://help.shopinireland.ie/article/90/refund-procedure |
Cancelled | Do not assign this to any order. It does not process a refund. An item will automatically be marked cancelled by the website if an order was not completed or paid for. |
Draft | Do not assign this to an order. |
On Hold | Only assign this on agreement with the customer that the order will not be dispatched at that time. Remember to change the status to completed once the order has been dispatched. |
* Processing and Completed are the only status changes a vendor should have to make.
** All status changes generate an email to the customer.
