Pending Payments

If the order in your dashboard says Failed  or Pending Payment: This means that the customer did not complete the payment of the order.

Do not process this order. The order will be marked accordingly, Processing or Failed, by a member of the Admin team on the next working day.

Reasons orders are pending or failed:

Insufficient funds

Incorrect 3 digits entered

SCA code not entered

Customer had last minute change of heart

Fraudulent card use

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