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Once you have shipped your product to the customer, either via an post standard post, royal mail, parcel force, dpd etc, you will need to notify the customer that the package is on the way to them.
You will do this by marking the order as shipped. This will generate an email to the customer.
From your order page click on Ship. Enter the postage carrier and the tracking number. If no tracking number is available, type on N/a or Standard Post.
It is imperative that this is completed for each order.
https://screenpal.com/watch/c0lf6yVmTq4
Marking an order as completed:
This will just mark the order as Completed on your seller dashboard. It will not generate an email to the customer. We only recommend using this function if you are marking old orders as completed, or you have your own customer shipping notification system.
