All Categories Managing Refunds Refund Procedure

Refund Procedure


Refunds can be processed directly from your vendor dashboard.

Refund Video:

Stripe Account - Manual Pay-outs

The Stripe account that you have connected to must have pay outs set to manual. I will show below in a video how to do this.


If your pay outs are set to automatic – Money will be in transit to your bank and unavailable when you try to process a refund to customers. If the pay-out is manual, you can choose when and how much to withdraw to your bank account and can manage your funds so that they are available if a refund is required

Please always email for help if you are unsure.

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