All Categories Refunds Refund Procedure

Refund Procedure

To process a refund, please follow the instructions below.

Step 1.

From the order page, select refund.


Step 2. (Full Refund)

  • Enter the quantity to be refunded.

  • Choose to refund shipping or not.

  • Click refund.


Step 2 - (Custom refund)

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  • Enter the amount to refund.

  • Enter a note to customer (Customer care: customers should always be informed of the reason for refund in advance of refund)

  • Click Custom Refund


No funds available for refunds.

If you have no available funds for refunds in your Stripe account, you will be prompted to pay the invoice for the amount due.


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