The Stripe account that you have connected to ShopinIreland.ie must have pay outs set to manual. I will show below in a video how to do this.
If your pay outs are set to automatic – Money will be in transit to your bank and unavailable when you try to process a refund to customers. If the pay out is manual, you can choose when and how much to withdraw to your bank account and can manage your funds so that they are available if a refund is required
NEW!!! Once your Stripe account is set at manual pay outs you will be able to refund directly from your dashboard!
Refund Video: http://somup.com/critleYwDP
This will make refunding much easier for you and the customer.
Please always email firstname.lastname@example.org for help if you are unsure.